dnata customer service agent interview

". I do this to ensure that the more complicated parts of my projects are taken care of right away. - What is your favorite part about working here? The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. I admire the creativity and unconventional thinking in business and arts.". This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. I do understand the importance of it, though. To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. It's important to be able to professionally give and receive feedback.". ", "I have a balance of experience between public and private transportation. "I am currently earning a base salary of $78,000 plus a car allowance of $900/month and health benefits. Even if you do not consider yourself to be a 'creative person,' there is a chance that you have made creative minded decisions in your career. They were lively and effective, and sales increased by 23% in the first 90 days of implementation. Why do you specifically want to work for Dnata? ", "If you do not have any post-secondary experience to talk about, then you can certainly discuss any on-the-job training you've completed including workshops, courses, and certifications. Showing interest in gaining new skills through continued education will allow the interviewer to see you as an engaged and growth-minded candidate. You can be a motivator and a positive communicator in any situation at work! | . Dubai I am happy to comply with any checks that you need to conduct.". Candidates interviewing for Vice President and Software Engineer rated their interviews as the hardest, whereas interviews for Airport Customer Service and Civil Engineer roles were rated as the easiest. You should be transparent about your most recent earnings and be prepared to back up any salary requests. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over. Simple and easy to understand the process. United Arab Emirates This position with Dnata will be a perfect compliment to both my short and long-term career plan.". Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. From your work history, picture a co-worker who didn't carry their weight or had a difficult personality. Search job openings, see if they fit - company salaries, reviews, and more posted by Dnata employees. It is okay to brag a little bit when answering this question. I believe it's easier to 'do' rather than 'tell.' Sheikh Zayed Road pour nous faire part du problme. Also, what types of career growth opportunities would follow this position? Written and technical interview conducted. Perhaps you read infrastructure related magazines, follow particular engineering journals or subscribe to an industry-related blog. Be as diplomatic as possible by highlighting the pros of each. enviando un correo electrnico a First, we get everyone off to a common start. enva un correo electrnico a It's a better way to conduct such interview method. "I am always interested in learning more about this industry and the changes that are taking place. The first interview at dnata. One to one interview, the process was quite relax. I interviewed at Dnata (New York, NY) in Jul 2018 Interview The interview was a three step process, First you apply for your desired position, next you get a preliminary job review & interview with the contract manager and station duty manager. Interview questions were first added on September 15th, 2012. "I am happy to comply with any background check required. - How long has this role been vacant? Receiving feedback from a manager or supervisor can be tough. Once you have highlighted the bulk of your experience, you can discuss some of your favorite projects or areas of interest. I was top of my class, and working full time. scusiamo se questo pu causarti degli inconvenienti. and Terms of Service apply. P.O Box 522, Flight Catering The topics included energy efficiency and recycling.". I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. Recruiter contacted me11 %. "Workplace health and safety are critical topics to me. You have a few leadership opportunities posted online. Are you able to be productive in any environment? "In the past few years I was able to upgrade my education while still working full time. Questions were about math, eye sight, english Grammer and passages but very tricky. I have three years' experience in public transport and four years' experience in private transportation. Give an example of how you coached a coworker who was having difficulty preparing for a big presentation. ", "That is a great question! It didn't take much time before our manager noticed this particular individual was slacking. Interview process at dnata Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 41% About a week 19% About a month 18% More than one month 12% About two weeks 11% Most reported steps On-site interview 59% Background check 51% Drug test 49% Phone call/screening 26% Written test 20% Least reported steps The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. ", "I fully understand why a complete background check is required in this field of work. ", "Here are some transferable skills that you may have acquired along the way:- Leading a team - Intricate problem solving - Particular software experience - Organizational training - Time management - Self-motivation - Listening skills- Written communication - Verbal communication - Giving presentations - Training new hires - Hiring or on-boarding- Research". Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Followed by 2 technical ,1 managerial round. Help the interviewer to determine which personality type you are by answering this question clearly. I applied online. "We recently had a big project within our work center. Please help us protect Glassdoor by verifying that you're a Other21 %. Often we will leave the tasks that we don't like for last in the act of procrastination. ", "Here are some suggestions on how to handle a large workload:- List your tasks and prioritize them- Think of which tasks add to the company's bottom line, and start there (Closest to the money! I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. Sorry I couldn't remember the acronym for one! 2 + years experience in a Customer Service role. Answered June 25, 2017 - MAINTENANCE TECHNICIAN (Current Employee) - Dubai. Getting passengers through check points and to terminals quickly and safely. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de ", "I greatly appreciate constructive feedback. This question can be a tough one because everyone wants to be liked and considered personable. I feel that this role with Dnata is a perfect next step in my career right now, but I also see room for future career growth here. Most frequently, I read Pavement Publications. Give the interviewer a brief overview of the apps you have experience using and assure them that you can learn their internal system, should it be new to you. "In my previous position, I did have a coworker who didn't pull their weight which created more work for the rest of the team. A hiring manager is going to want to know that they are hiring a change agent for their organization vs. a friend for their employees. Interviewed through hireview app. I interviewed at Dnata (Manila, Manila) in Nov 2022. Sorry I couldn't remember the acronym for one! Interviews at Dnata Experience Positive 73% Negative 14% Neutral 13% Getting an Interview Applied online 48% In Person 14% Recruiter 10% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs This question challenges you to think about how you act as a leader in your daily life. "Overall, my career has progressed a touch slower than I would have liked. Lamentamos pelo inconveniente. Shared on 18 May 2022 - passenger service agent - Melbourne VIC. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. There is a chance that much of the information you are going to access could be confidential and you may be assisting with the transport of dangerous goods. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me. Perhaps they have multiple departments or locations. In our search for continual improvement, we look outside our own industry, actively partnering with other organisations to share knowledge and learnings - all with the aim of improving our employee experience and the service we provide our customers. What stood out to me was the enthusiasm of your team when I first applied here, and also the fact that you recently won the coveted Transportation Leadership Award. Languages:{%selectedMarker.languages%} It's fast and makes every day different. The typical Dnata Customer Service Agent salary is 16,026 per year. Description of the Company (History, work style, salary etc) Talked one to one in the office Question was introduce myself, currently job role, What is good customer service, I applied online. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, All Qa realated question manual test cases, Its all about situation. Free interview details posted anonymously by Dnata interview candidates. I applied through college or university. ", "I have many accomplishments of which I am proud. 7 Dnata Passenger Service Agent interview questions and 2 interview reviews. Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. Glassdoor users rated their interview experience at Dnata as 82.8% positive with a difficulty rating score of 2.46 out of 5 (where 5 is the highest level of difficulty). ", "Without safety in the workplace, there would be complete chaos. dnata Ratings 2.7 Average rating of 235 reviews on Indeed Headquarters dnata Switzerland AG Postfach CH-8058 Zurich-Airport, Employees 1,001 to 5,000 Revenue More than $10B (USD) Industry Transport and Freight Website dnata company website Popular jobs at dnata Salary Satisfaction 42% Of the employees are satisfied about their pay A creative and varied approach to learning inspires employees to interact with their customers in a fun, personable way. Outgoing individual, with a keen interest in the service sector of the aviation industry, supported by work experience and the willingness to learn. 1.Technical 2 technical 3 managerial 4 hr thats it , - quipe de rh sympa et l'coute, mais lent l'heure de traiter des documents en general. Disculpa Glassdoor users rated their interview experience at Dnata as 57.1% positive with a difficulty rating score of 2.43 out of 5 (where 5 is the highest level of difficulty). Self-motivated individual and strongly believes in teamwork. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress. I was also processed for final interview. ", "Stress is part of any demanding job, and I embrace it to the fullest. I was also processed for final interview. After a week, I was called to report to start my duty. I couldnt complete the last two. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. This ask was very exciting for me because I love to have a workplace where people know each other, are comfortable having a meaningful conversation, and where everyone can let loose now and then. ", "Yes, I have been asked to lie on the job before. If it's something that catches me by surprise, I usually ask for clarification. I am a firm believer in the idea that feedback should be implemented quickly after it's given. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Anonymous Interview Candidate in Dubai . Interviews at Dnata Experience Positive 50% Neutral 50% Getting an Interview Applied online 67% Campus Recruiting 33% Difficulty 2.0 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels. In my current position, I have had zero accidents in 3 years. In addition to all of this, I see that Dnata puts an important focus on carbon footprint. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Adept in general accounting and finance transactions. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. Maybe they were unmotivated or preoccupied with their personal life. Be the first to find this interview helpful, Its all about situation. Completing pre-boarding checking procedures before passengers and flight board planes. Talk to the interviewer about any interest that you have in creativity and how you have implemented that desire in the workplace. - Is there anything from my background and experience that I can clarify for you? - collgues de tout type comme par tout. We completed the project three days ahead of schedule. "For the past four years I have been working with ABC, in the private sector. The timely and efficient service provided should be in accordance to the agreed Standard Operating Procedures as well as safety and security standards set by International Civil Aviation Organisation (ICAO) and Local Airport Authorities. It's great to see their excitement for what's to come, and their passion for the industry. I have multiple safety-related tickets including X, Y, and Z. Talk to the interviewer about your ability to control pressure in the workplace. People cannot deny the ways that you impact their life, regardless of how they feel about you.". What is the interview process like at Dnata? Shared on 21 May 2019 - Customer Service Officer - Melbourne VIC. Dubai The worst way to answer this question would be to say 'I didn't have the power to change anything in the organization, so I quit.' to let us know you're having trouble. Als u dit bericht blijft zien, stuur dan een e-mail Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals. Being able to problem solve and think outside the box when it comes to changing situations is a valuable skill set. "My interest is to have a long-term and successful career within transportation infrastructure. The interviewer wants to know that you can handle the workload required of you in this position and that you will not become overwhelmed if/when workloads unexpectedly increase. I applied through college or university. Caso continue recebendo esta mensagem, Ensure all equipment used at the designated work location is in good working order and report any maintenance requirements to the senior management on duty. This example could come from a previous work situation, your post-secondary experience, or even a volunteer opportunity. Interviews for Top Jobs at Dnata. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. . With that said, I also bring public sector experience from earlier in my career. Fax:{%selectedMarker.faxNumber%} First you will have an assessment test which is basically you need tackle the time limit. om ons te informeren over dit probleem. Glassdoor users rated their interview experience at. dnata Job Description: To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. Are there particular types of situations that you find distracting? Prepare yourself for your interview at dnata by browsing Interview questions and processes from real candidates. Assure the interviewer that you see long-term career potential with Dnata. Answer dates might appear two to three weeks before they were published. {%selectedMarker.postalCode%}, Tel:{%selectedMarker.telephone%} ", "I am currently making $100,000 per year with two bonus opportunities. I want to grow and improve so the more specific my supervisor can be, the more helpful it is. Very easy, nothing to hard. Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. Share with the interviewer which skills you value the most. The you ill have a hirevue interview. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site! Dubai Close your answer by asking the interviewer if they would like to see you take a particular course. "I handle stress very well, and when you call my references, they will attest to this fact. I interviewed at Dnata (Manchester, England) in Oct 2022. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. dnata International Airport Operations Most importantly, the interviewer wants to know how you let this person's behavior affect you and your work performance. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. ", "I would say that I have a demanding task or project, nearly every day.

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